Refund Policy
Last updated: September 21, 2026
TokPilot Digital Strategy — Brazilian Microentrepreneur (MEI), Tax ID (CNPJ) 60.750.422/0001-06, runs on prepaid credits. This policy explains when and how you can request a refund.
1. Right of withdrawal
For consumer contracts completed online, Brazil's Consumer Code (art. 49) allows cancellation within 7 calendar days of the contract. A request within that period requires no justification and does not limit rights guaranteed by law.
2. After the withdrawal period
After the statutory period, we assess requests involving an undue charge, a service-delivery failure, or another situation provided by law. Promotional credits cannot be converted into cash, without prejudice to consumer rights.
3. How to request
- Email contact@tokpilot.com.br with your account email and purchase date.
- We acknowledge receipt through the electronic channel and provide status information.
- Approved refunds are processed by the applicable payment method: Stripe for card payments and Asaas for Pix. The settlement time may vary by financial institution.
4. Unrecognized charges
See a charge you do not recognize? Contact us so we can investigate it, without prejudice to your right to dispute the charge.